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Frequently Asked Questions

Placing an order with CSS is very simple and fast. First create an account with your mobile number and email id, after Log-in account, you can place an order. Once you order the items you will get the notification on your mobile by sms about the detilvery.

 

The order items will be delivered within 1 to 3 days by citysmartshop delivery person, once you ordered the items, you will get the notification on your mobile by sms about delivery.

The Payment method is COD (Cash on delivery) only, you should pay the order invoice amount while delivering the items by CSS person.

In My account , In my Orders, click on Return/Cancel and give the reason and request for it and also inform to our Customer Service person thru mobile call, Citysmartshop (CSS) person will pick it up from your place,  For Re-fund items, it is allowed only within 24 hours after delivered the items, will be charged 8% of items value.  Replace items, it is allowed only within 48 hours, it is fully free of charge. For Replace and Refund items, Items should not be scratched or other damages, keep the tags and packing safely. Electronic items will not be ruturn or refunded.

In My account , In My orders, click on Return/cancel, write the reason and request for it. Cancellation is allowed only within 4 hours after the order items.